Customer Service

Frequently asked Questions

How long does it take to Ship and Receive the ordered products?

What is the order procedure?

What are the payment terms and conditions?

What are the Sales Tax terms and conditions?

What Type of Payments are accepted?

Is your site secure enough for me to order online?

How do You Ship and how much time would it take for us to receive the shipment?

Do you have warranty on the jewelry?

What shall I do when I sign for shipment?

Can you ship to a P.O. Box address?

Can I use a P.O. Box address as my Billing address?

What is your Privacy Policy?

Can we cancel the order after we have placed it online?

Why can I not find an item that was there on the website before?

Can you sell multiple pieces of the same design or can we re-order the same products?

Where is all the jewelry from?

What is your exchange policy? Can I get a refund on my credit card?

What do I do if I do not want an Invoice shipped with the item?

How do I convert from millimeter (mm) to Inches?

Why do the prices change for the same product on your website?

Where is your physical location and can I visit it to make a purchase or exchange?

How do I get the items repaired if there is a need? Will you be able to perform the repairs?

How much does it usually cost for repair?

Do you sell wholesale, offer discounts, or waive shipping charges for large orders?

What is the difference between 18k white gold and 22k gold with rhodium plating?

Why not make the beautiful hand-made Gold Jewelry in complete 18k white gold?

Why is white Gold Jewelry more expensive than 22k yellow Gold Jewelry?

What is 2 tone, or 3 tone, antique, Enamel, Meenakari finishes all about?

Why is precious and semi-precious stone jewelry more expensive than plain gold jewelry?

Why is your gold price different from websites like KITCO, MONEX, or GOLDPRICE.COM?

What is Victorian Jewelry / Nizam Collection?

Exchange or Return:

All www.MeenaJewelers.com web-site customers are eligible for a refund or exchange the product they receive if it does not meet their expectations or for any other reasons, provided they follow and agree to the following rules and procedures.

The policy and procedure for EXCHANGE is different from the Policy for RETURN so please note and understand them clearly, before purchasing any product and follow them in case you wish to return or exchange.

Exchange:

Exchange Policy:

• Customer may exchange any item, purchased from our web site within 30 days, from the day they sign for product, to receive it.
• We do not charge any extra fees, for the exchange except for the shipping and insurance when we ship the exchange back to them, from our side.
• If the total amount of exchange is more than the original purchased value, the customer will have to pay the difference which we will charge to the original card of payment, if the original payment was made by Check, Cash or Money order then the customer will have to make the payment for the difference amount before we could ship the exchanged product.
• If the amount of exchange is less than the original amount and you have a credit, we will maintain a store credit in your account for 1 year at the maximum after which period we will deduct a 20% restocking fee and issue a refund back to you.
• All exchanges will be in the same category only.(You could exchange anything within the same category and its sub-categories)
• If the customer needs to exchange from a different category we will charge the customer 10% of the value of the product being returned for exchange.
• Please note that as the gold price is not constant and keeps changing and our web site gives the customer the updated daily price. At the time of exchange we will give you the credit for the exchanged merchandise based on the price at the time of exchange or charge the new item based on the price of the original purchase at our discretion.

Back to TOP

Procedure for Exchange:

1. Please return the product to be exchanged in its original packing, and write your e-mail Id on our file, with your name and phone number and  enclose your original invoice or a copy, mentioning that you need to exchange the items
2. Write the details of the items you wish to get in exchange. (Its Product code) and if you can, also submit your request for exchange online, by sending us an e-mail at info@meenajewelers.com . The e-mail will help us to hold the product you intend to get in exchange.
3. Package all items, with care, so the items are secure, and do not get damaged during transit, PLEASE DO NOT FORGET TO PUT THE NOTE mentioning your intent.
4. Ship the package to us via any shipper you prefer or the United States Postal Service, please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.
5. We will not be held responsible for the product if it is lost or stolen in transit.
6. Please make sure that a signature must be required for any package that has been shipped to us, we will not be responsible for packages that do not reach us and are lost or stolen in transit or are not signed by us.
7. For safety reason we would like the customers shipping us the package not to mention the entire name  MEENA JEWELERS on the package, because there are more chances of theft in case the word JEWELERS is mentioned on the box.
8. Download " Exchange form " click here and send along with exchange merchandise.

Address it to: 
Taj Online LLC., (DBA) MEENA
1745 Church Street - Ste. A
DECATUR, GA 30033

 

Back to TOP

Returns:

Policy for Returns

• Please make sure that the product is in the same condition, as it was when we shipped it to you. Please do not wear, handle casually or damage the products you intend to return or exchange
• If you wish to return your purchase for a refund, you could do so, the product mush reach us within the 30 days of receiving the merchandise.(The day you receive and sign for the product)
• We will deduct 10% restocking fee plus cost of shipping and insurance and give a refund to your original card of payment. If the original payment was made by check or cash or money order then we will issue a refund check of the refund amount and mail it within 3 business days of receiving and verifying the content.
• Please note In case of a chargeback being initiated by the customer. We will charge an additional of 10% of the value of the order as administration fee to cover the cost of extra effort to refute the chargeback and provide documents and information to the banks.
• Please note that as gold price is not constant / keeps changing and our web site gives the customer updated daily price. At the time of return we will give you credit for returned merchandise based on the price at the time of return, on the price of original purchase at our discretion.
• An email notice for credit issued will be sent to the email address on file when the credit is processed.
• Please note : Once your order is processed and you wish to cancel the order, a 10 % restocking fee will apply, even though we might not have shipped your order (no exceptions).
• The restocking fee will also apply to orders shipped and found unsatisfactory for any reason, or, dammaged during transportation or considered defective by the customer. We take utmost care in inspecting the goods shipped, however, we have experience with customers that are very Peeky and will find a small scratch or dent and want a refund.
  
  [We will not refund the full amount under any circumstances and the 10% restocking fee will apply, if a refund is to be made. Please make sure that you understand this policy before you make a decision to purchase.]

Back to TOP

Procedure for Returns:

1. Write a note, with your e-mail address, name and phone number and enclose your original invoice or a copy of the original invoice,  Please state in the note that  you agree to the deduction of the restocking fee of 10% and the original shipping charges and wish to return the product.
2. Package all items, in its original packaging with care, and with additional packing if required so that the items are secure, and do not get damaged during transit, enclose your note with the package.
3. You do not have to call us for returning any items, just ship the package, back to us to thru any carrier you prefer or the United states Postal service, please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.
4. We will not be held responsible for the product, if it is lost or stolen in transit when the customer is shipping it back to us for exchange, return or repair.
5. Please make sure that a signature is required for any package being shipped to us, we will not be responsible for packages that do not reach us or are not signed by us.
6. For safety reason we would like the customers shipping us the package not to mention the entire name  MEENA JEWELERS on the package, because there are more chances of theft in case word JEWELERS is mentioned on the box.
   
7. Download " Returns form " click here and send along with return merchandise.
   Address it to: 

   Taj Online LLC., (DBA) MEENA
   1745 Church Street - Ste. A
   DECATUR, GA 30033

   FOR ANY QUESTIONS OF ADDITIONAL INFORMATION CALL 404.254.1351 OR E-MAIL TO info@meenajewelers.com

 

Back to TOP

Store Pictures ( Meena Jewelers Atlanta )